Terms & Conditions

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability. There might be a slight delay i we are away at a show/event.

Postage and packing costs

Standard delivery will be charged at a cost of £4.75. For non UK customers please call on 01793 770613 or email us info@elmgrovesaddlery.co.uk for a postage quote. Items priced over £100 will have free delivery. Delivery is expected to take 3-4 working days.

Returns

If items are returned within the first 14 days we are happy to refund or exchange your item.

Items returned for refund or exchange must be unused, in the original packaging with the original labels attached. All goods for return or exchange must be received by us within 30 days of delivery to you.  Please obtain proof of posting for your return & ensure the parcel is clearly addressed to Elm Grove Saddlery, Station Road, Purton, Wiltshire, SN5 4AH.

We can accept no liability for returns lost in transit.

Please note we are unable to refund postage charges.

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974)

We are happy to accept all major credit and debit cards.

Security

 Shopping with Elm Grove Saddlery is always safe. We have partnered with Barclaycard who provide our secure payment gateway. All transaction information passed between Elm Grove Saddlery and Barclaycard’s system is encrypted, and no card information is ever passed unencrypted and any messages sent between this Website and Barclaycard are signed to prevent tampering. You can be completely assured that nothing you pass to Barclaycard’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

How to tell that your browser is secure

To check that your browser is in secure mode, check that a "lock" or a "key" icon is displayed in the lower left-hand corner of your browser window. You can also check by looking at the URL bar on top of your browser. This line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secured.

Prices

Elm Grove Saddlery aims to keep the prices of all stock the same on the website as in store however some products may vary in price. All prices on the website are inclusive of VAT at the current rate of 20%, a breakdown of the purchased item including the VAT will be shown on the shopping basket page.

Elmgrove Saddlery © 2017